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Envox CT Connect™ enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. The software supports the leading PBX/ACDs and IP communication environments. For original equipment manufacturers (OEMs), independent software vendors (ISVs), application developers, and integrators looking to expand their reach into the call center/contact center market segment, Envox CT Connect provides the ability to:
- Add telephony features to their customer’s existing business applications
- Expand their businesses by providing current – and new – customers with ways to enhance their existing contact centers
- Integrate their customer’s investment in existing equipment and infrastructure
- Support new communication environments such as IP, with minimal changes to the application
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Key Features:
- Reduces the time, cost, and complexity of adding 3rd party call control features to contact center solutions
- Improves time to market
- Integrates to all common PBX/ACDs including emerging IP PBXs
- Allows developers to deploy applications in new communications environments with little or no change to applications
Key Applications:
- Customer relationship management (CRM)/e-CRM
- Call recording and quality monitoring (QM)
- Contact center workforce management applications
- Contact center
- Help desk
- Interactive Voice Response (IVR)
- Screen pop
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Product Brief
For details: sales@icg-corp.com
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